Supporting High-Availability Retail Operations

Customer Overview

A national specialty retailer required centralized monitoring for hundreds of retail locations, customer-facing websites, and supporting enterprise infrastructure. The organization needed real-time operational visibility to quickly identify issues affecting both in-store operations and online customer experiences.

Challenge:

The retailer depended on the continuous availability of both physical store operations and e-commerce services. However, monitoring was fragmented across multiple technology domains, making it difficult to quickly determine the health of individual locations or identify infrastructure issues before they impacted customers.

The organization needed:

• Enterprise-wide monitoring across retail locations
• Visibility into customer-facing web services
• Centralized dashboards for operations teams
• Store-level health rollups
• Real-time alerting for critical infrastructure
• Faster identification of service disruptions

Solution:

Fullhouse Technologies designed and implemented a Broadcom DX UIM monitoring solution that provided centralized visibility across the retailer’s distributed environment.

The implementation included:

• Broadcom DX UIM architecture and deployment
• Monitoring for customer-facing websites and online services
• Server and operating system monitoring
• URL and web transaction monitoring
• Router and switch monitoring
• Load balancer monitoring
• SQL database monitoring
• Retail store camera monitoring
• Infrastructure monitoring for supporting business services
• Interactive dashboards displaying each retail location
• Geographic store maps with rolled-up health indicators
• Severity-based dashboards providing enterprise-wide operational visibility
• Monitoring governance and alert configuration
• Threshold tuning and operational optimization

Results:

The organization gained:

• Enterprise visibility across distributed retail operations
• Real-time health status for every retail location
• Faster detection of website and infrastructure issues
• Improved operational awareness through geographic dashboards
• Reduced time to identify affected stores during outages
• Better prioritization of incidents through roll-up severity dashboards
• Increased uptime for customer-facing systems
• More proactive monitoring of critical retail infrastructure