Infrastructure & Service Management

Infrastructure & Service Management

We offer services tailored to suit your business: regardless of size, industry and location. Our vetted consultants deliver professional pre implementation scoping, health-check assessments, upgrades, implementation services, and training enabling our clients to realize and maximize the value of their investments.

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Infrastructure Management

We have performed various enterprise infrastructure management implementations spanning from a single managed server (or hub) to a multi-tiered, multi-managed server (or hub) design that supports both On Premise and Client-Server deployment models. Our expertise includes architectural and function design, rapid implementations, monitoring governance workshops, infrastructure discovery, root cause analysis, as well as dashboard creations and reporting.

Monitoring areas include: applications, cloud, databases, data center infrastructure, network devices, servers, storage, user experience, and virtualization.

We specialize in:

  • CA eHealth
  • CA Spectrum
  • CA UIM (formerly Nimsoft)
  • Solarwinds NPM, APM, and SAM

We have performed successful integrations between CA UIM and CA SDM, CA NSD, CA Spectrum, BMC Remedy, ConnectWise, Service Now, IBM NetCool, and Microsoft Dynamic CRM. We also have performed successful integrations between CA Spectrum, CA eHealth, and CA SDM.

Service Management

We are versed in service management solutions including service catalog, request management, incident management, change management, and more. We guide our clients through adaptable workflows that can easily be configured to meet the specific needs of their business without having to do any custom coding or process engineering. To create a complete solution between infrastructure management and service management, we integrate the two platforms for one seamless solution that clients can rely on.

We specialize in:

  • BMC Service Desk Express
  • CA Service Desk Manager
  • ConnectWise

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